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  Terms of Service

UP15's Acceptable Use Policy.
UP15 referred hereinafter as 'UP15', 'our', 'we' and 'us.'

All accounts on our web servers  are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by terms and conditions below.

We reserve the right to change this policy at any time without prior notification. We encourage you to check here on a regular basis. If you have any questions about our usage policy please use the address on our contact page 

User Conduct
Our services may only be used for lawful purposes - any use of these services which violates any laws which may apply to UP15, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited, it is your responsibility to be aware of the laws in both the jurisdiction of where our servers are located (California, USA) and your local jurisdiction.

In particular, while using our services you may not:

  • Post or transmit any unlawful, threatening, abusive, defamatory, obscene, libelous, offensive, pornographic, indecent, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.
    Restrict or inhibit any other user from using and enjoying the Internet.
UP15 reserves to the right to the final decision on what constitutes abuse.

Resource Usage, Adult-Oriented Sites
Users may not do the following on our servers:
  • Run any process that over uses the resources of the server.
  • Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes all daemons, such as IRCD.
  • Run any IRC software or any software which connects to an IRC network.
  • Run any site with adult-oriented content (pornographic material) if you are unsure as to what constitutes Adult material please email the address found on our contact page.

Account Violations
We take a zero tolerance stance against any of the following activities:

  • Spam Policy: Sending of unsolicited e-mail, commonly known as spam. Any domain which sends out spam will have their account terminated.
  • Denial of Service Attack Policy: Any account launching a Denial of Service from our server(s) against any other server will be terminated without prior notice.
  • Server Exploiting Policy: Any account who is attempting or has attempted to successfully or unsuccessfully exploit any of the server's services, including but not limited to the http server or ssh server, or attempting to gain root access will have their account terminated without notice.
Should your account be involved in any if these activities then your domain will be suspended.
UP15 reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy. UP15 also reserves the right to make any such modifications in an emergency at our sole discretion.

You agree to indemnify, defend, and hold harmless UP15 from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, UP15, or any other party or parties without limitation or exception.

No warranties
UP15 makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by UP15 or its agents or employees shall create a warranty. Under no circumstances shall UP15 be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

You understand that by placing information on UP15's servers that such information becomes available to all Internet users and that UP15 has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of UP15' servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through UP15 or on the Internet generally.

Your use of the service is at your sole risk. UP15 is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on UP15 servers.

You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to adhere to system policies as published by UP15, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future UP15 policy decisions.

Sharing of account space & resale restrictions
You agree and understand that the account you purchase is purchased either for yourself or on behalf of your client and understand that as a reseller, you are the individual solely responsible for all use of the account.

Payment & Other Information
You agree to supply appropriate payment for the services received from UP15, in advance of the time period during which such services are provided. You agree that until and unless you notify UP15 of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Agreement Acknowledgement
This agreement supersedes any written, electronic, or oral communication you may have had with UP15 or any agent or representative thereof, and constitutes the complete and total agreement between the parties. Should any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

By placing and continuing to maintain or place information on UP15' servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

Full backups are made periodically. No guarantees are made as to the integrity of these backups. It is the clients responsibility to maintain local copies of their web content and information.

Money Back Guarantee
The hosting plan includes a full 15-days money back guarantee.

If you are not completely satisfied with our services within the refund time period of 15 days, you will be given a full refund of all fees paid to UP15. No refund is available after that period.

Accounts cancelled/terminated by UP15 for violating our Acceptable Usage Policy do not qualify for the 15-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund.

Uptime Guarantee
UP15 guarantee an uptime of 99% in any calendar month for our servers. Should we not reach this we will credit your account with 100% of your monthly fee, upon receipt of a refund request.   We specifically do not guarantee that you can make a connection to our servers, at any given time, from a specific location via your ISP or other net carriers.

Cancellation Policy
Account can be cancelled at any time. All cancellation requests must be submitted by emailing the address on our contact page by the person listed as the main account contact. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you are canceling within our 15-days money guarantee period. You must include your account username and password for verification.

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